POLAND’S POLKOMTEL DEPLOYS MICROMUSE’S NETCOOL® SOLUTIONS

16.08.04

Ericsson and Micromuse Team to Deliver De Facto Standard
in Mobile Service Management Solution for Vodafone Subsidiary



SAN FRANCISCO – Micromuse Inc. (Nasdaq: MUSE), the leading provider of ultra scalable, realtime business and service assurance software, today announced that Polkomtel S.A., the leading Global System for Mobile communications (GSM) service provider in Poland, has deployed Micromuse’s Netcool® technology as the strategic management platform for its wireless voice and data services.

“As Polkomtel continues to offer and roll-out innovative services, we need to be able to accommodate rapid increases in subscribers and have the strategic management backbone in place to support our customers’ requirements,” said Adam Grabarski, Technical Staff Manager, OSS and Data Analysis Systems, Polkomtel. “Micromuse’s Netcool solutions, delivered with professional support from Micromuse’s partner Ericsson, has enabled us to quickly integrate over eighteen different element management systems, giving our operations teams a unified view of the entire integrated network infrastructure.”

Ericsson, a Micromuse Channel resale partner, delivered the design and implementation of Polkomtel’s fault management infrastructure. Micromuse and Ericsson collaborated closely to ensure the fast implementation of the Netcool solutions and to deliver a management solution that provides Polkomtel with lower total cost of ownership and faster return on investment.

Polkomtel deployed Netcool solutions to specifically address the needs of wireless providers by allowing proactive management and performance monitoring of existing network. Additionally, the solution allows Polkomtel to quickly and easily integrate and manage new platforms as customer requirements and market competition necessitate. The complete Netcool solution includes specialized applications for systems and service monitoring to enable constant service uptime and end-to-end monitoring, helping maintain the availability and reliability of mobile communications services. Micromuse’s Netcool solution also provides the backbone for Polkomtel’s network management center, consolidating network status data from Cisco, Ericsson, Hewlett-Packard, Lucent, and Nokia equipment and applications into a single view.

“Polkomtel joins a long list of next generation wireless service providers who are leveraging the Netcool solution as the strategic backbone to consolidate complex, multi-vendor networks for service visibility and a more reliable customer service,” said Richard Lowe, Micromuse’s Senior Vice President, Sales, Technical & Business Operations, EMEA. “Throughout the world, Micromuse is the vendor of choice for wireless service providers who want the flexibility to expand services and subscriber base while maintaining network uptime, protecting revenue, and maximizing the investment in existing management tools.”

About Polkomtel S.A.
Founded in 1996, Polkomtel S.A. is Poland's largest and most successful mobile operator with more than five million subscribers. Vodafone and TeleDenmark have minority shareholdings totaling 39 percent while six Polish companies hold a total of 61 percent. The company currently provides GSM and GPRS services.

About Netcool
Micromuse's Netcool® software solutions provide businesses with the assurance that their applications and services are up and operating. By allowing our customers to see what's happening throughout the infrastructure in realtime, Netcool applications enable them to respond to problems before revenue-supporting services are affected.

Netcool applications install out-of-the-box, deploy rapidly and scale to the largest environments. Micromuse's flagship, Netcool/OMNIbus™ application, includes a library of off-the-shelf software modules that allow our customers to collect and consolidate information from more than 1,000 environments spanning applications, systems, voice and IP, cable/broadband, switches and routers, and enterprise management systems.

About Micromuse
Micromuse Inc. (Nasdaq: MUSE) is the leading provider of ultra scalable, realtime business and service assurance software solutions. The Netcool software suite provides organizations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide real-time end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organizations to respond to problems quickly, streamline workflow processes and improve business uptime. Micromuse customers include BT, Cable & Wireless, Deutsche Telekom, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, MCI, T-Mobile and Verizon. Headquarters are located at 139 Townsend Street, San Francisco, Calif. 94107; (415) 538-9090. The Web site is at http://www.micromuse.com/.
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The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand; the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel); the risks associated with the expansion of the Company's distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the Company's markets; the risks associated with competition; the risks associated with international sales as the Company expands its markets; and the ability of the Company to compete successfully in the future; uncertainties associated with patent litigation and uncertainties associated with class action and other lawsuits that have been filed against the Company’s officers and directors as a result of the Company’s financial restatement; as well as other risks identified in the Company's Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and on Form 10-K on file with the Securities and Exchange Commission and available on the Company's Web site. The company disclaims any obligation or intention to update or revise any forward-looking statements.