GERMANY’S COMMERZBANK STANDARDIZES ON MICROMUSE’S NETCOOL® SOLUTIONS

29.11.04

Netcool®/Precision™ Product Family Provides Advanced Root-Cause Analysis
of IT Networks for a Complete, Centralized Picture of Service Connectivity


SAN FRANCISCO – Micromuse Inc. (Nasdaq: MUSE), the leading provider of ultra-scalable, realtime business and service assurance software, today announced that the German Commerzbank Group has deployed the Netcool/Precision suite of applications to more efficiently manage the service infrastructure across its retail and commercial banking departments. Commerzbank is one of Germany’s largest private-sector banks with subsidiaries in 43 countries worldwide.

”Commerzbank has more than seven million customers worldwide,” said Zeljko Smetko, Group leaderVice President Data Services International at Commerzbank. “The Bank’s IT infrastructure is very complex and generates a huge volume of event data, and we needed to centralize, correlate, and analyze all of the event data from our trading infrastructure. Netcool solutions can provide a flexible platform to implement security, service level, incident and inventory management across an entire network. That´s why we at Commerzbank chose it.”

Prior to deploying the Netcool suite, Commerzbank was using the Micromuse’s Riversoft NMOS technology for root cause analysis and topology mapping of its IT infrastructure. Commerzbank selected Micromuse’s Netcool solution in part because of the NMOS technology’s ability to integrate seamlessly with the Netcool®/Precision™ product family. Additionally, the end-to-end Netcool solution deploys rapidly and offers off-the-shelf integrations with existing components, services, and applications across Commerzbank’s IT infrastructure. Netcool solutions collect, filter, classify, and visualize status information from Commerzbank´s infrastructure in realtime and provides the Bank’s operations teams with auto-discovery, topology mapping, and root cause analysis.

“Commerzbank considers its network infrastructure as the essential foundation for delivering the secure, robust services that its customers expect from a reputable financial institution,” said Richard Lowe, Micromuse’s Senior Vice President for Europe, the Middle East & Africa. “Micromuse’s Netcool solution has been deployed at leading global financial institutions since 1999, and we have many years experience at delivering the robust, secure platforms to support high volume, high value transactions 24 hours a day.”

About Commerzbank
With consolidated total assets of about 380 billion euros, Commerzbank, based in Frankfurt am Main and founded in 1870, is one of Germany's – and Europe's – leading private-sector banks. Some 32,000 employees, including 7,000 abroad, serve roughly 7 million customers. Apart from the parent bank, Commerzbank AG, the Group consists of numerous subsidiaries in Germany and around the globe. Commerzbank AG's domestic operations include a national network of over 700 branches. Internationally, the Group's activities are concentrated primarily in Europe. Additional operations are maintained in key markets such as the USA. Commerzbank also has participations in, and cooperations with, a number of institutions worldwide.

About Netcool
Micromuse's Netcool® software solutions provide businesses with the assurance that their applications and services are up and operating. By allowing our customers to see what's happening throughout the infrastructure in realtime, Netcool applications enable them to respond to problems before revenue-supporting services are affected.

Netcool applications install out-of-the-box, deploy rapidly and scale to the largest environments. Micromuse's flagship, Netcool/OMNIbus™ application, includes a library of off-the-shelf software modules that allow our customers to collect and consolidate information from more than 1,000 environments spanning applications, systems, voice and IP, cable/broadband, switches and routers, and enterprise management systems.