ERICSSON RELIES ON MICROMUSE’S NETCOOL® SOLUTIONS FOR MANAGED SERVICES

30.08.05

Best-of-Breed Solution Provides Top Down Visibility of Services and Network Availability for World’s Largest Vendor of Voice and Data Services

SAN FRANCISCO – Micromuse Inc. (Nasdaq: MUSE), the leading provider of ultra-scalable, realtime business and service assurance software, today announced that Ericsson, the world’s largest vendor of mobile systems and the telecom industry leader in managed services, has implemented Netcool® solutions for managed services to provide superior service quality and operational efficiency of its Asia-Pacific Network operations center based in Sydney, Australia.

Ericsson manages the voice and data communications networks for approximately 12 carrier and enterprise customers across Australia, Singapore, Malaysia, and Samoa, as well as numerous service provider infrastructures including Commander, a provider of business telephone systems, internet products, and mobile digital networks for small and medium enterprise, and Unwired, a wireless broadband WiMAX services provider. Ericsson implemented Micromuse’s Netcool® solutions for advanced service management which allows them to provide the best possible quality of service for their carrier and ISP customers. Ericsson is a strategic partner with Micromuse and cooperated closely to develop joint technology solutions for leading telecommunications and enterprise service providers across the world.

“Margin erosion, consolidation, technology changes, branding, and global competition bring new strategic challenges to today’s managed service providers. To succeed in this market, providers must be laser-focused on keeping services affordable and their ability to guarantee customer satisfaction,” said Ammar Hindi, Managing Director, Asia Pacific region, Micromuse. “Netcool solutions provide Ericsson with a complete and transparent view of their customers’ infrastructure and the services they provide to their customers, giving them a significant competitive advantage and ability to exceed customer expectations.”

The solution is helping Ericsson centrally manage and provide consolidated, service-level views across 25 customer networks ranging from fiber to the home, fixed-line networks, IP networks, GSM mobile networks, and international gateways to satellite networks, trunk radio, and wireless broadband. The complete Netcool solution provides consolidated operations management, including correlation and auto-discovery of IP networks, proactive service management of systems and internet services, and advanced service quality management and remote service visibility. The solution enables Ericsson to manage complex IT infrastructures, deliver differentiated service level commitments, and extend self-help customer care systems efficiently and cost-effectively.

About Netcool
Micromuse's Netcool® software solutions provide businesses with the assurance that their applications and services are up and operating. By allowing our customers to see what's happening throughout the infrastructure in realtime, Netcool applications enable them to respond to problems before revenue-supporting services are affected.

Netcool applications install out-of-the-box, deploy rapidly and scale to the largest environments. Micromuse's flagship, Netcool/OMNIbus™ application, includes a library of off-the-shelf software modules that allow our customers to collect and consolidate information from more than 1,000 environments spanning applications, systems, voice and IP, cable/broadband, switches and routers, and enterprise management systems.

About Micromuse
Micromuse Inc. (Nasdaq: MUSE) is the leading provider of ultra-scalable, realtime business and service assurance software solutions. The Netcool® software suite provides organizations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organizations to respond to problems quickly, streamline workflow processes and improve business uptime. Micromuse customers include BT, Cable & Wireless, Deutsche Telekom, EarthLink, ITC^DeltaCom, JPMorgan Chase, MCI, T-Mobile, and Verizon. Headquarters are located at 139 Townsend Street, San Francisco, Calif. 94107; (415) 538-9090. The Web site is at www.micromuse.com.