T-MOBILE CZECH REPUBLIC A.S. SELECTS CROSS-DOMAIN INTEGRATED SERVICE MANAGEMENT SOLUTION FROM CRAMER AND IBM/MICROMUSE

27.06.06

IBM Global Services Implements
Joint Solution to Enable Real time Service Assurance of Mobile Network


Cramer and Micromuse, which was recently acquired by IBM, today announced that it will install an integrated service management platform at T-Mobile Czech Republic a.s., a leading provider of mobile services in the Czech Republic which provides mobile services to more than four million customers. This marks the first deployment of its kind within the T-Mobile Group and will help the company manage complex network requirements, automate more of its network operation processes, resolve faults quickly and deliver services more efficiently and accurately.

The joint solution from Cramer and Micromuse is designed to provide a unified network configuration management and a service assurance strategy for T-Mobile Czech’s mobile network. IBM Global Services will be involved in the deployment.

“Our customers are our number one priority and enhancing customer service is a key focus for us,” said Vaclav Hladik, Head of Service Management Centre at T-Mobile Czech Republic a.s. “The integrated software solution enables us to improve the quality and consistency of current services, and allow us to roll out new services more efficiently.”

Cramer’s industry-leading active inventory solution has been deployed across T-Mobile Czech Republic’s radio access, transmission and switching network. The solution will replace a number of legacy databases and eliminate manual processes to consolidate multiple systems on to a single platform for network inventory management. Cramer’s solution will deliver a comprehensive and accurate source of data to streamline network resource management. In addition, the operator will benefit from Cramer’s proven data modeling capabilities to mitigate risk and to ensure the successful deployment of new products and services.

The integrated solution provides visibility of services and customers that are affected when there is a network outage. For example, when a fault occurs within the network, Netcool software from Micromuse passes the fault information to Cramer. The Cramer solution’s complete network topology and behavior modeling quickly delivers information on the location of the fault, as well as details of related resources, customers and services. This enriched information enables root cause analysis and service impact modeling. The result is improved customer satisfaction through reduced fault resolution times, better first-time fix rates and proactive fault notifications.

“Wireless carriers need scalable solutions to cope with the increasing demands of a complex, growing, multi-technology network,” said Guy Dubois, President and CEO, Cramer. ”Together Cramer and Micromuse deliver a powerful solution that can dramatically reduce the cost of maintaining network inventory and provide substantial savings of time and effort associated with fault resolution.”

“T-Mobile Czech Republic a.s. is the fifth member of the T-Mobile group to standardize on Netcool solutions,” said Richard Lowe, Senior Vice President for Europe, Middle East and Africa, Micromuse. “Our focus on providing scalable, flexible pre-integrated solutions with leading partners such as Cramer delivers a fast return on investment and lower total cost of ownership for leading service providers who want to improve service quality and reduce customer churn.”

In February 2006, Micromuse was acquired by IBM as part of its Tivoli division. Micromuse is a leading provider of network management software used by banks, telecommunications carriers, governments, retailers and other organisations to monitor and manage their sophisticated technology infrastructures. The software helps customers manage increasingly complex IT systems that support the proliferation of voice and video traffic, in addition to data, due to the growing adoption of voice over IP (VoIP), audio and video services delivered over the Internet. The combination of Micromuse’s software and IBM's IT service management technology provide customers with a comprehensive approach for reducing the complexity of their IT environments, lowering operational costs and addressing compliance mandates.

About T-Mobile Czech Republic a.s.
T-Mobile Czech Republic a.s. has been operating in the Czech market since 1996. Since its establishment, the company has placed emphasis on the quality of services offered and excellent customer service. This is evident in the constantly growing customer base. As of the end of March 2006, almost 4.65 million customers were using T-Mobile services. T-Mobile Czech Republic a.s. operates a public mobile communications network on the GSM standard in the 900 and 1800 MHz bands and is also authorized to operate a UMTS network. T-Mobile was the first operator in the Czech Republic to launch this third-generation technology on 19 October 2005 under the name Internet 4G.

T-Mobile is a member of the international telecommunications group T-Mobile International. Thanks to T-Mobile’s international presence, customers can count on the worldwide availability of their favourite services and take advantage of unified, favourable prices of calls when abroad.
For more information about the company, please visit www.t-mobile.cz or www.t-mobile.net.

About Cramer
Cramer is the leading provider of operational support system (OSS) software that is changing the economics of telecom. Cramer offers the industry’s only complete, end-to-end service fulfillment solution, enabling providers to introduce and deliver new products and services quickly and cost effectively. Leading service providers continue to deploy Cramer’s solutions and include Bell Canada, BellSouth, KPN, TDC, Telefonica, TeliaSonera and Vodafone. Cramer has partnerships with industry leaders including Accenture, Alcatel, Amdocs, Ericsson, HP, IBM, Oracle and SAP. Customers can also take advantage of Cramer’s world class consulting, support and education capabilities delivered by Cramer Global Services.